Showing posts with label Air Canada sucks. Show all posts
Showing posts with label Air Canada sucks. Show all posts

Wednesday, November 23, 2011

Honeymoon Travel From Hell - Part 2

9 COOOOOOMMENTS! Now you speak up!
Continued from Part One...


So, we arrived at Pearson airport with just enough time for me to find the parking lot washroom. Thank the gods that we got a spot so close or the honeymoon would have started out really shitty. I mean... like, REALLY SHITTY.

We ran through the airport trying to find our check in location. The New Husband had Air Canada "Elite" status, which allowed us into the slightly faster line-up, but behind other "Elite" people. Then, if a "Super Elite" person comes along, they jump the entire line. And they kept coming.

I couldn't hold back the silent tears any more and started to sob in the airport, against my better judgement.

The guy in front of us asked if we were in a hurry, and he let us pass. Thank you Nice Guy.

We then spent another 15-20 minutes trying to check in at the desk, unsure if we were really ON the flight or on stand-by... The Toronto Air Canada employee knew something was amiss in our file, but said we would have to sort it out once we arrived in London.

She somehow cancelled something and then had to place us BACK on the outbound flight. A very stressful 5 minute period of potentially losing seats to other people with higher status on stand-by. (She could have saved us SO MUCH HEADACHE, had she just told us that our new flights didn't connect, but she evidently couldn't be bothered  to take the time to help us...)

We made it through security, with tears streaming down my face (probably looking guilty of something, simply because my anxiety level was so high).



We cleared security and ran towards the gate.

But, we stopped in briefly to the Air Canada Lounge (The New Husband always has access with his Air Canada Elite status), to see if THOSE employees could tell us what our ticket showed, if we still had connecting flights, and what flight we were booked on for the way home, in case that was changed and no one bothered to tell us.

The employees at the desk all made strange faces and pointed to the monitor (that we couldn't see), yet wouldn't take a minute to tell us that part of our flight HAD INDEED been cancelled, and that our connecting flights were scheduled in such a way that they NEVER F_CKING connected.

Thanks Air Canada.

The guy's advice at the desk? "Just try checking in online for your Sri Lankan air flights" with a smirk.

The New Husband tried quickly in the business centre there, but alas, our reservation was not found.

Just fan-f_cking-tastic.

At least we were on the flight to London, right? Yes, that part was good.
Before boarding, I called my mom in tears, not sure if we had connecting flights once we arrived in London.

Extra-super-awesome bonus? Because we were slapped onto this flight last minute, I was screwed for my special meal requirements, AKA, I had nothing to eat. The Air Canada flight attendant said, and I quote:

"I can't afford to just give you it, but you can buy the bean salad I brought with me."

Ummm. No thanks. (I also wondered if she accepted a credit card swipe down her butt for said salad... or if she knew my mom's old saying to "never take bean salad from a stranger??!?").

And longer flights like these don't offer food for sale, so I was royally screwed. And not in the fun honeymoon kind of way. Screwed, stressed and hungry.

So off we went in the skies, not knowing what would await us at Heathrow Airport...



More to follow...

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Monday, November 21, 2011

Honeymoon SNAFU FUBAR Travel From Hell

16 COOOOOOMMENTS! Now you speak up!
In April, I purchased two tickets for a round trip from YYZ (Toronto, ON) to Male, Maldives (MLE) for our honeymoon in October.

The first leg of the flight was scheduled on Lufthansa (LH5337) which was a codeshare actually operated by Air Canada (AC858).

The round trip flight booked was:

  • YYZ to London LHR on Tuesday (LH5337 / AC858) Departing 11:20pm, arriving Wednesday morning.
  • LHR to Colombo, Sri Lanka CMB on Wednesday (UL512) Departing 6:15pm & Arriving 9:30am Thursday.
  • CMB to Male, Maldives Thursday (UL509) Departing 11:20am & Arriving 12:15pm Thursday.
  • Seaplane transfer by Maldivian Air Taxi on Thursday afternoon (departing no later than 4:30pm due to daylight/safety reasons).

I called Air Canada in mid-July to confirm that there were no issues with our booking, and everything was confirmed.

On the day of departure, The New Husband checked the online status of AC858, which showed it was delayed. No biggie.

We went about our errands, picked up some wedding gift stuff from the Bay, and made dinner. We knew my parents were coming to take us to the airport for around 8:30pm.

Around 5:00pm, as we started to scarf down dinner, The New Husband re-checked the flight.

He got this strange look on his face, and said the following words:

"I think we might be f_cked."

Please note, he hardly EVER swears, and he knows I go from "my normal" to
ohmygodfreakingoutpanic13onascaleof1to10
in about 5 seconds, so I knew this was, to quote a sheep, "baaaaaaaaaaaaaaaaaaaaaa"d.

The flight disappeared, and he asked me to get on the horn with Lufthansa, while he called Air Canada on his cell.

We needed to find out what the f_ck had happened, because the airport stops flying out at a certain time, and if we lost a day and had to catch the same flight the next night, not only would it screw up all our connecting flights, BUT, there was an impending Air Canada flight attendant strike set to begin 40 minutes after the departure time the next night.

If that flight was even 40 minutes late, we could potentially be ROYALLY F_CKED and lose our entire honeymoon.

Lufthansa said they had no idea why the flight was cancelled, and to call Air Canada. Thanks, Lufthansa. Not sure how to say "screw you" in German, but wish I could.

Air Canada had a MAJORhuge call wait time (due to their impending flight attendant strike). The Air Canada employee couldn't figure out why AC858 had seemingly disappeared. (Hmm, I wondered, had they accidentally crossed into the Bermuda triangle?... Oh who am I kidding... I was so upset at that point I was in no position to be joking and/or have a sense of humour and/or maintain control of my bowels and/or... you get the idea. I was barely holding back tears as I started to thrash about the closet in desperate search of a bathing suit.)

The Air Canada employee eventually discovered that AC858 had been removed from the schedule some time ago for that day. However, we were never informed of this and never booked on another Air Canada flight to London.

Ours was to be the last flight of the day, so we couldn't get a later flight, as taking a flight the next day would mean missing our UL512 connection. The only option was to get on AC848,
which left at 8:40pm.

At this point, after the clusterf_ck of all things Lufthansa and Air Canada, and waiting on hold,
it was about 6:00pm.

Now... factor in:
- Packing
- Driving to the airport (no time for my parents to get to our house in time, obviously)
- Finding parking
- Getting through Pearson airport security (which had intentionally "slowed down", I believe, to show support to the impending Air Canada flight attendant strike.)

Cue:
- Stephanie's tears
- Stephanie's irritable bowels
- Oh, shit... um... packing a suitcase in 15 minutes or less. (Good luck with that)

We had not packed yet, and had a 40 minute drive to the airport ahead of us, basically giving 15 minutes to pack for our honeymoon in order to get to the airport in time.

And so our honeymoon began... and this was only the beginning.

It.Got.Worse.

57.5 hours worse.



To Be Continued...



*SNAFU = situation normal all fucked up.
*FUBAR = fucked up beyond all recognition.

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