Showing posts with label Lufthansa sucks. Show all posts
Showing posts with label Lufthansa sucks. Show all posts

Monday, November 21, 2011

Honeymoon SNAFU FUBAR Travel From Hell

16 COOOOOOMMENTS! Now you speak up!
In April, I purchased two tickets for a round trip from YYZ (Toronto, ON) to Male, Maldives (MLE) for our honeymoon in October.

The first leg of the flight was scheduled on Lufthansa (LH5337) which was a codeshare actually operated by Air Canada (AC858).

The round trip flight booked was:

  • YYZ to London LHR on Tuesday (LH5337 / AC858) Departing 11:20pm, arriving Wednesday morning.
  • LHR to Colombo, Sri Lanka CMB on Wednesday (UL512) Departing 6:15pm & Arriving 9:30am Thursday.
  • CMB to Male, Maldives Thursday (UL509) Departing 11:20am & Arriving 12:15pm Thursday.
  • Seaplane transfer by Maldivian Air Taxi on Thursday afternoon (departing no later than 4:30pm due to daylight/safety reasons).

I called Air Canada in mid-July to confirm that there were no issues with our booking, and everything was confirmed.

On the day of departure, The New Husband checked the online status of AC858, which showed it was delayed. No biggie.

We went about our errands, picked up some wedding gift stuff from the Bay, and made dinner. We knew my parents were coming to take us to the airport for around 8:30pm.

Around 5:00pm, as we started to scarf down dinner, The New Husband re-checked the flight.

He got this strange look on his face, and said the following words:

"I think we might be f_cked."

Please note, he hardly EVER swears, and he knows I go from "my normal" to
ohmygodfreakingoutpanic13onascaleof1to10
in about 5 seconds, so I knew this was, to quote a sheep, "baaaaaaaaaaaaaaaaaaaaaa"d.

The flight disappeared, and he asked me to get on the horn with Lufthansa, while he called Air Canada on his cell.

We needed to find out what the f_ck had happened, because the airport stops flying out at a certain time, and if we lost a day and had to catch the same flight the next night, not only would it screw up all our connecting flights, BUT, there was an impending Air Canada flight attendant strike set to begin 40 minutes after the departure time the next night.

If that flight was even 40 minutes late, we could potentially be ROYALLY F_CKED and lose our entire honeymoon.

Lufthansa said they had no idea why the flight was cancelled, and to call Air Canada. Thanks, Lufthansa. Not sure how to say "screw you" in German, but wish I could.

Air Canada had a MAJORhuge call wait time (due to their impending flight attendant strike). The Air Canada employee couldn't figure out why AC858 had seemingly disappeared. (Hmm, I wondered, had they accidentally crossed into the Bermuda triangle?... Oh who am I kidding... I was so upset at that point I was in no position to be joking and/or have a sense of humour and/or maintain control of my bowels and/or... you get the idea. I was barely holding back tears as I started to thrash about the closet in desperate search of a bathing suit.)

The Air Canada employee eventually discovered that AC858 had been removed from the schedule some time ago for that day. However, we were never informed of this and never booked on another Air Canada flight to London.

Ours was to be the last flight of the day, so we couldn't get a later flight, as taking a flight the next day would mean missing our UL512 connection. The only option was to get on AC848,
which left at 8:40pm.

At this point, after the clusterf_ck of all things Lufthansa and Air Canada, and waiting on hold,
it was about 6:00pm.

Now... factor in:
- Packing
- Driving to the airport (no time for my parents to get to our house in time, obviously)
- Finding parking
- Getting through Pearson airport security (which had intentionally "slowed down", I believe, to show support to the impending Air Canada flight attendant strike.)

Cue:
- Stephanie's tears
- Stephanie's irritable bowels
- Oh, shit... um... packing a suitcase in 15 minutes or less. (Good luck with that)

We had not packed yet, and had a 40 minute drive to the airport ahead of us, basically giving 15 minutes to pack for our honeymoon in order to get to the airport in time.

And so our honeymoon began... and this was only the beginning.

It.Got.Worse.

57.5 hours worse.



To Be Continued...



*SNAFU = situation normal all fucked up.
*FUBAR = fucked up beyond all recognition.

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